The effects of remote working team social cohesion, leader helping behavior and organizational culture on organizational citizenship behavior
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2023-05-20
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en
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The COVID-19 pandemic increased remote working under civil servants, with even daily remote working becoming a standard routine for many civil servants. These frequencies of remote working are unprecedented and therefore provide ground for this study to examine the effect of remote working on the willingness of civil servants in Europe to perform organizational citizenship behavior (OCB). This effect is tested, by using data from round 10 of the European Social Survey (ESS) and execution of (multilevel) regression analysis, while additionally testing the effect of team social cohesion, team leader helping behavior and the scarcely studied effect of organizational culture on civil servants’ willingness to perform OCB. Results show that remote working is positively related to the willingness of civil servants to perform OCB. This result calls for future research to examine why remote working increases the willingness to perform OCB, because of OCB’s importance for organizational performance and because of the likeliness that remote working will remain frequent among civil servants following the COVID-19 Pandemic. Results further show that team social cohesion and leader helping behavior both positively influences the willingness to perform OCB. The moderating effect of individualistic culture, as tested in this study, does not have a significant effect on the relationship between neither remote working and OCB nor team social cohesion and OCB.
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Faculteit der Managementwetenschappen