Voicing concerns: A case study into the perception of employee voice in relation to organisational control systems and authoritarianism
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2024-08-27
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en
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Following existing research on voice and control, and responding to new research on perceived voice suppression and authoritarianism, this Master Thesis sets out to show how the perception of employee voice is related to the perception of control and to authoritarianism. The method is qualitative by interviewing judges, supervisors, legal counsels and controllers in one of the eleven Dutch courthouses. The results show an all-over high form of voice expression. In a few participants, perceived voice suppression in the form of ignored voice shows in the context of structural financial control and work pressure, however the frequency thereof is limited. In contrast with the literature, overall control is generally low and perception thereof positive, although only mid-level positive in judges. Overall, the expression of voice proves to be sufficient regardless of high performance and high procedural control, while authoritarian judiciary employees are exceptionally positive regarding control.
Key words: public organisation, management control (MC), performance control, procedural control, financial control, employee voice, influence, participation, involvement, authoritarianism, workplace socialisation, adult socialisation
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Faculteit der Managementwetenschappen