Managing AI in Management
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2022-01-28
Language
en
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Abstract
In this thesis, the application of Artificial Intelligence in management is
discussed. Artificial Intelligence is used in organizations to provide more
efficient production, but it is not used yet as a management tool. In this
thesis, a review is given on what opportunities lie for AI within the field
of management. Part of this research provides an explanation of two theories
of management, discussing which characteristics of these theories can
be substituted by AI. It shows that multiple characteristics can be replaced
by AI, which gives an opportunity for AI to be implemented here, especially
with monitoring. Next to this, this thesis gives an overview of the research
already done with regard to AI in management. This overview provides a
review of decision-based systems, feedback systems, and algorithmic management.
These applications show that next to other tasks, the objective
tasks of managing can be replaced by AI. Moreover, some of the ethical
concerns related to the implementation of AI in management are discussed.
Trust is of great importance here, and research shows that people have an
initial lack of trust in AI. To resolve the issues regarding trust in management
and AI, a conceptual analysis is provided of four concepts of trust.
Lastly, the results of a case study with an expert in the field of management
are discussed. This case study gives an insight into the reaction of
an expert in the field to the use of AI in management. It shows that there
is apprehension about this development, as it raises many concerns, such
as loss of power, and other ethical concerns. The implementation of AI in
management will need much more research before it can be considered, because
of the concerns associated with it. Nevertheless, this thesis serves as
fundamental research of where the opportunities lie within this field.
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Faculteit der Sociale Wetenschappen