Building Communities in Coworking Spaces: The role of Facilitation and Engagement

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2023-07-03
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en
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With the increase of remote and self-employed workers, individuals are facing increased isolation and a lack of social connection. This causes many independent workers to join coworking spaces, shared workspaces designed to allow individuals from all sorts of knowledge professionals to work alongside others, while fostering a community in which all actors of the coworking space take place. This qualitative, multiple case study explores how both management and users influence community by looking at the effect of managerial facilitation and user engagement on community building in the coworking space. By analysing the at the dynamic process of community building, this research aims to uncover reciprocal relationships between users, management and the coworking community. This research proves a direct relationship between community building and both user engagement as well as managerial facilitation. An important finding is that the effect of user engagement seems to be far more dominant in the process of community building, as the level of engagement determines the way managerial facilitation effects community building, forming a reinforcing loop between user engagement, managerial facilitation, and community building.
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Faculteit der Managementwetenschappen