The effects of healthcare digitalization on the workload of Dutch healthcare professionals: a system dynamics approach
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2025-09-01
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en
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The Dutch healthcare system is facing growing pressure due to rising demand, workforce shortages, and increasing complexity of care. Digital healthcare innovations are often proposed as a solution to enhance accessibility and reduce workload. However, their actual effects on the day-to-day experiences of healthcare professionals remain unclear. This thesis investigates the perceived impact of digital healthcare innovations on the workload of Dutch healthcare professionals, using a system dynamics approach. Drawing on the TRIAS framework of accessibility and Levesque’s model of healthcare access, a conceptual model was developed and refined through five semi-structured interviews with stakeholders in the healthcare sector. A qualitative causal loop diagram (CLD) was constructed to map the relationships between key variables such as innovation effectiveness, implementation strategies, learning effort, and workload. The findings suggest that while digital tools can reduce certain side tasks, their success depends on usability, professional involvement, and perceived value. Poor implementation can instead increase workload and reduce job satisfaction.
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Faculteit der Managementwetenschappen