The Negative Contribution of Proactive Work Behaviour on the Quality of Work in Hospitals
Keywords
Loading...
Authors
Issue Date
2024-06-26
Language
en
Document type
Journal Title
Journal ISSN
Volume Title
Publisher
Title
ISSN
Volume
Issue
Startpage
Endpage
DOI
Abstract
Recently, the quality of work of healthcare workers has become more important in the healthcare sector. Even though rising in importance, the top-down approach of hospitals has mostly resulted in a decrease in the quality of work for healthcare workers. The bottom-up approach of proactivity has led to a rise in the quality of work in hospitals, but does proactivity also have negative contributions?
How does proactive work behaviour contribute negatively to the quality of work within hospitals?
In this qualitative research, 11 healthcare workers have been interviewed. The interview questions focused on how healthcare workers showed proactive work behaviour and how proactive work behaviour contributed negatively to their quality of work. The primary data was analysed using the Gioia method and cycling through data and relevant literature, avoiding exclusive reliance on only literature or data. Analysis showed that there are negative contributions from proactive work behaviour. Especially proactive work behaviour activities as “taking charge” and “individual innovation” resulted in higher workload and more pressure which would lower the quality of work for healthcare workers. Other activities such as “voice” and “problem prevention” also showed some negative contributions but were not found as often and clearly.
Description
Citation
Supervisor
Faculty
Faculteit der Managementwetenschappen