The role of contracts in outsourcing relationships
Keywords
Loading...
Authors
Issue Date
2017-07-14
Language
en
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Outsourcing is a practice followed by an increasing number of firms every year. While outsourcing provides great advantages to the firms, it is a practice that must be treated with great caution in order for the outsourced services to be delivered successfully. The main factor to achieve that, is to set the common goals of the cooperation and to manage successfully the relationship between the firms. The aim of the thesis is to investigate how the contract, as the first tool in an outsourcing relationship, manages to govern the relationships between the firms before and after the initiation of their cooperation. To be able to observe how the contract acts and influences the actions of the employees, the use of Actor Network Theory and it’s insights are used to observe how the contract acts as an actor – network. The contract is the foundation of the relationship that sets the rules and guidelines of the cooperation, but also gives freedom to both parties of the cooperation to act accordingly so that the content of the contract can be honored.
Description
Citation
Supervisor
Faculty
Faculteit der Managementwetenschappen