Browsing Faculteit der Managementwetenschappen by Author "Cremers, Lois"

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    Interpreting the social phenomenon of illegitimate complaining 
    Cremers, Lois (2020-07-01)
    Master Business Administration
    This master’s thesis concerns qualitative research into the phenomenon of illegitimate complaints. An attempt is made to offer a complete explanation of illegitimate complaining and the relationship with the drivers, the ...