Let’s talk business! Exploring influences of social status and cultural background on politeness in other-initiated repair in business interactions.

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2021-08-13
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en
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Against the backdrop of other-initiated repair, the purpose of this thesis was to explore differences in politeness between checks (n = 76) and corrections (n = 34) for cross-cultural (Anglophone vs. Hong Kong Chinese) formal (discourse genres like job interviews, business meetings) naturally occurring human interaction. This corpus study used a mixed-methods (quantitative and qualitative) design with a coding system rooted in the sequences. The results revealed that rather than by imposing external frameworks of social status or cultural differences, politeness in other-initiated repair is negotiated as co-constructed social capital on a turn-by-turn basis and through repair receipts, which becomes visible through sequential analysis. Also, corrections should not be condemned as automatically risky to politeness in human interaction because participants cooperatively solved misunderstandings. Future research should develop the coalescence between repair receipts and politeness theory and managers should note that inclusive communication already happens on a linguistic level.
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